Terms of Service

1. Acceptance of Terms

By downloading, installing, or creating an account on Planbutlr, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the app. These Terms constitute a binding agreement between you and Planbutlr.

2. Eligibility

You must be at least 13 years old to use Planbutlr. If you are between 13 and 16 years old and located in the European Union (including the Netherlands), you confirm that you have obtained parental or guardian consent, as required by the GDPR. By creating an account, you represent that you meet these age requirements.

3. Description of Service

Planbutlr is a coordination tool for social events. We provide tools for date polling, expense tracking and settlement, carpool coordination, shared checklists, group polls, event timelines, shared photo albums, in-app receipt scanning (processed on-device), and an event-suggestion feature called Butler. These are communication, coordination, and informational features only. Planbutlr is not a payment processor, transportation provider, booking platform, or financial institution.

4. Beta Programme

When Planbutlr exits beta, these Terms will be updated and this section will fall away. We will notify beta users by email or in-app message at least 14 days before the exit takes effect.

5. Disclaimer of Liability: Carpooling

6. Disclaimer of Liability: Expenses & Settlements

7. Disclaimer of Liability: Butler & Venue Suggestions

8. User Conduct

You agree not to use Planbutlr to:

• Plan or facilitate illegal activities of any kind
• Post, share, or upload hate speech, harassment, explicit sexual content, sexual content involving minors, threats, doxing, or content that demeans individuals or groups
• Distribute invite links for spam or unsolicited commercial purposes
• Impersonate another person or misrepresent your affiliation with any person or entity
• Upload photos of other people without their consent, or photos that infringe anyone's rights
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the app
• Scrape, crawl, mass-export, or systematically collect data from the app or its APIs
• Create accounts by automated means, operate the service through bots, or circumvent rate limits or other technical safeguards
• Use the app in any way that could damage, disable, or overburden our servers or infrastructure

9. Event Owners and Co-Planners

Event owners and co-planners can invite other people to join an event by sharing an invite link or by adding contact details. If you invite someone, you take on additional responsibilities:

• You must have a lawful basis (such as the person's prior agreement) to share their contact details with Planbutlr.
• You must not paste in or upload contact lists for people who have not asked to be invited to the specific event.
• For data your invited guests choose to add to the event (responses, photos, expenses), the relationship is between Planbutlr and that user under our Privacy Policy. For the contact details you supplied to invite them, you act as the data controller and Planbutlr processes that data on your behalf.
• If an invited person asks us to stop processing their data or to delete their record from the event, we will action the request and inform you that we have done so.
• You are responsible for the conduct of guests you invite to your event, in the same way you would be at an in-person gathering. We may take action against an event (including removing the event) if it is being used to coordinate prohibited conduct.

10. Content Moderation and DSA Procedures

Planbutlr hosts user-generated content (events, photos, polls, comments). Under the Digital Services Act (Regulation (EU) 2022/2065 — the "DSA"), we act as a hosting service. This section sets out how we moderate content and how you can contact us about moderation decisions.

11. Intellectual Property

The Planbutlr app, including its design, code, branding, and content created by us, is owned by Planbutlr and protected by copyright and other intellectual property laws. You may not copy, modify, or distribute any part of the app without our written permission.

Your content: You retain ownership of content you submit (event names, photos, descriptions, expenses, and similar). By submitting content, you grant Planbutlr a limited, non-exclusive, royalty-free licence to store and display that content solely to provide the service to you and your group members. This licence ends when you delete the content or your account.

You represent that you have the right to upload any content you submit, and that it does not infringe any third-party intellectual property or privacy rights.

12. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE APP IS AT YOUR SOLE RISK.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Planbutlr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or personal injury, arising from your use of the app. Our total liability for any claim arising from these Terms shall not exceed €50. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.

14. Indemnification

You agree to indemnify and hold harmless Planbutlr and its founders, employees, and contractors from any claims, damages, losses, or costs (including reasonable legal fees) arising from: (a) your use of the app; (b) content you submit; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights. This clause does not apply to consumers to the extent that mandatory consumer protection law in your country of residence prohibits it.

15. Consumer Rights

If you use Planbutlr as a consumer, mandatory consumer protection rules of your country of residence apply in addition to these Terms. Nothing in these Terms is intended to limit any non-waivable consumer rights. Where a clause in these Terms conflicts with a mandatory consumer right, the mandatory right prevails for that conflict only.

16. Effects of Account Deletion on Shared Events

When you delete your account, your contributions to events you share with other members are handled as follows so that shared records remain usable:

• Your name, profile picture, and contact details are removed from member lists and shown as "Former member" (or equivalent) to remaining members.
• Expense entries, item assignments, and poll responses you contributed to a shared event are retained and visible to other members so settlement records remain intact, but they are attributed to "Former member".
• Photos and videos you uploaded to event albums are deleted from the album.
• Date votes, poll votes, and comments you submitted are removed.
• Events of which you are the sole owner are deleted in full, including all data they contain, after the 30-day grace period.
• Events where you are an owner alongside one or more co-planners remain active; ownership is retained by the remaining owner(s).

If you would prefer your contributions to be deleted in full rather than anonymised, contact privacy@planbutlr.com and we will consider the request on a case-by-case basis, taking into account the impact on other members of the shared event.

17. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms to the extent caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet outages, telecommunications failures, or outages, errors, or failures of the third-party infrastructure providers we rely on (such as Supabase, Vercel, Apple Push Notification Service, and Google's services). We will use reasonable efforts to resume normal operations as quickly as possible. This section does not limit any non-waivable consumer rights you may have.

18. Termination

We reserve the right to suspend or permanently ban any account that violates these Terms or posts objectionable content. Where the violation is not manifestly illegal or urgent, we will issue a statement of reasons (Section 10) and you may appeal under Section 10. You may terminate your account at any time via the app or by contacting us. Your account is deactivated immediately and a 30-day grace period begins, during which you can cancel the deletion. See our account deletion page for details.

19. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in the courts of the Netherlands, unless mandatory consumer protection law in your country of residence requires otherwise. The European Commission also provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr for consumers based in the EU.

20. Survival

The following sections survive termination of these Terms or your account: Intellectual Property (Section 11), Disclaimer of Warranties (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), Effects of Account Deletion (Section 16), Governing Law (Section 19), Severability and Entire Agreement (Section 21), and any other provision that by its nature should survive.

21. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Planbutlr regarding your use of the app and supersede any prior agreements on the same subject. The Dutch version of these Terms is authoritative; the English version is provided for convenience.

22. Changes to These Terms

We may update these Terms from time to time. For material changes that disadvantage users, including changes to liability, dispute resolution, the moderation regime, or the categories of permitted content, we give at least 30 days' advance notice by posting the updated Terms on this page, updating the "Last Updated" date, and sending an in-app notification or email. Non-material changes (such as clarifying wording, fixing typos, or adding new contact channels) take effect when posted. Continued use of the app after material changes take effect constitutes acceptance of the revised Terms; if you do not agree, you may terminate your account before they take effect.

23. Contact Us

For questions about these Terms, including DSA-related queries, write to us by email or post.